Oranj Palm Vacation Homes

Contacts

Address:
1775 East Palm Canyon Drive #205, Palm Springs, CA 92264
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Website:
oranjpalm.com

Phone number:
+1 855-443-1986

Categories:
Establishment   Real estate agency   Travel agency  

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Reviews about Oranj Palm Vacation Homes

• Rob Newman

  Apr, 27 2018
  ★ ★ ★ ★ ★
  As an owner, I've had Oranj Palm rent my home since just 2001 and have had excellent experiences with them (I own the "Howard Hughes Mini Estate Home that they represent). I have checked with many of my renters, who come back over and over (One couple has returned 12 times) and many renters are multiple visit renters (they've left me thank you wine!) and historically they usually have a great rental and their rental experience is an easy one (I read every comment in my guest book). Of course not everything is always perfect----Palm Springs has extreme climate during the summer----and things will break down in the heat---what worked perfectly at checkin or during the pre inspection could break down later but I do appreciate that Oranj Palm has a repair team that can get to the house quickly if anything goes wrong (much faster than at another rental I have in another country). I appreciate that they have a quality control team who checks the house the day prior to all rentals, plus they check (on my part) the day renters leave to see if anything was damaged, etc. (and rarely is there any damage more than a broken glass or dish). Over the years---I have had some poor quality rental agents (well--one)--who used to rent the house out but not disclose it on financials. All in all, I have to say my experience with Oranj Palm has been an excellent one and I appreciate the staff who I find always go out of their way to help me----and just as importantly---help the customer---and now they've put their office in a much better location at Smoketree Village shopping center which is much better for the renters than the more obscure office they had by the airport. p.s. I've also rented homes on two occasions from them when my place was rented and I wanted to come down and the experience was great.
• David Everson

  Apr, 26 2018
  ★ ☆ ☆ ☆ ☆
  Horrible customer service and follow up.
  Specific examples:
  1. Booked over phone (and pre paid ), however kept getting emails that 1/2 was still due. (Response from office "these are automated emails").
  2. After booking, I asked about what pool supplies they had (# of chairs , rafts , any pool games etc). (Response from office "refer to website photos and we don't guarantee anything due to sun light in Palm Springs")
  3. Paid $45 for early entry, however kept getting emails about do I want to pay to get in early (response from office when I called: "these are automated emails")
  4. Upon house check in, notified, same day, windows were filthy (I could write my name in the dirt) and pool was very very cloudy. Next day pool service came ("don't enter water for an hr") and house keepers came to clean.
  5. Still complained about cloudy pool , pool tech was there again and told me it's paint coming off and he wouldn't even swim in pool. Ian Pritchett at rental agency said "chalking is a regular and non-hazardous occurrence".
  
  Net net , @ $750 per night I expect a clean house with a clean pool. I've grown up with pools and having paint in pool is not "regular" and certainly not what one wants to swim in!
  
  No compensation was even offered and the tone of the reply email was dismissive and condescending. Ian's final response was "beyond expressing regret, we can do nothing more".
  
  That sums of this company completely "regret"...... good luck .

Photos and maps

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